Client Feedback

You can read all of these reviews and more on VouchedFor - The professional review service


"Having decided to buy a property with my new partner we needed to arrange a mortgage for him plus a buy-to-let mortgage on my existing property. Matt talked us through all our options (including potential pit falls and things to consider going forward) .Apart from ensuring we got the best deals from the 2 mortgages that we needed, Matt also completely took over the progressing of the purchase that became necessary due to the breakdown in communication between ourselves, the estate agent's progressor and the vendor. He has gone over and above anything I would have expected from a Mortgage Advisor."  -Jane and Jon - May 22  

"Aaron was incredibly supportive in helping secure a great mortgage package for my first buy to let. Throughout the process Aaron provided good advice which made the purchase as easy as possible for a first time investor"                - Marco and Kelly - May 22

"We were looking to remortgage our home to allow us to have a extension done. Matt helped us and explained each stage to us in great detail. The outcome was exactly as Matt explained, he was extremely professional and was always available to help".                                        - Ian and Jane - April 22 

"Fantastic service from Start to Finish. I was kept informed throughout the whole process and offered full exposure to the lender market. Aaron took into consideration all our requirements and tailored the best product to our needs. Aaron is an asset to his company. Many thanks for your efforts." - Robert and Mary -  Mar 22

 "I wanted to re-mortgage my BTL property and Aaron Carpenter was recommended by a friend. He explained al my options, so I could make the right decision what type of mortgage to go for. I got the outcome I was after he couldn’t have done more". - Daniel - Mar 22

" I needed to raise equity and re-mortgage my BTL  to another lender to secure a low fixed rate  for the next 5 years. Matt was great throughout the process . He answered all my questions promptly and gave honest options that best met my goals. Matt also chased on my behalf when there was a delay with the conveyancers receiving the mortgage offer. " - Sandip - Mar 22 

" We needed to consolidate our debts and borrow additional funds to do some much needed home improvements. Matt arranged a loan for the additional borrowing, he was extremely professional & helpful every step of the way. We were kept up to date through the whole process. Nothing was too much trouble. He did not judge us because of our situation & put us at ease straight away. We got the outcome we hoped for extremely quickly"   - Nicole and Trevor - Mar 22 

"We were looking to re-mortgage our house with some changing circumstances, Aaron guided me through every scenario and helped me to come to the best decision and everything agreed is on place. Couldn’t fault the service". - James and Laura - Feb 22

"Matt found us a much better mortgage deal as well as reducing our term. His market insight that rates were about to rise was spot on and meant our deal was even better value for us. He also gave sound advice about our life insurance which prompted us to change our existing cover, and all of that cost less than we paid before"  - Sam and Matt - Feb 22 

"I cannot recommend Matt from Novum Mortgage Services enough ,  for the advice & dedication he has shown in helping me achieve my goal and becoming a home owner again.  Since going through a difficult time financially brought on by a divorce, I never thought I would own a home again and would end up wasting what money I did have on paying rent. He was up against some challenges having to go to a specialist lender, but Matt never gave up and was always at the end of the phone. I have now exchanged contacts on a lovely new home which I never thought possible and would absolutely recommend Novum Mortgage Services without any hesitation"   - Caroline - Feb 22  

"With a young family we were keen to get on the property ladder and stop paying ridiculous amounts by renting. We had no idea what a mortgage involved and were not even sure if we would be eligible. We needed someone to help us through the process. Matt made that very simple and explained everything every step of the way. This made it achievable and took away the fear factor. We now own our own home which is amazing,  especially as we didn't think we earned enough money or had very good credit scores. Matt made it happen for us and we could not be happier. This was our first experience of dealing with a financial advisor and I can't think of anything negative to say. We will eventually be looking for a bigger home as our family grows and will definitely be using Matt again."       - Mike and Toni - Jan 22 

"Aaron provided me with advice and support for a recent re-mortgage, moving from a current lender to a new one. The whole process was completed really swiftly and was smooth from start to finish. Aaron advised me along the way to ensure the process was completely accurate. I couldn't have asked for a more professional friendly service. I would highly recommend Aaron and he will definitely be my go to financial advisor in the future."  Abby - Jan 22

"My partner and I bought a home together. We needed a mortgage advisor to help secure a loan for a shared ownership property. He helped us secure a mortgage,  my partner is self employed,  so can be a bit trickier. Matt went above and beyond and tackled every hurdle we faced along the way. He's been patient, professional and a real safety blanket, offering reassurance and advice when we needed it most. We are definitely using him again ". - Emma and Daniel - Jan 22 

 "I was looking for additional finance for building works. It was a reasonably drawn out process due to my own circumstances and Matt had to work extra hard to ensure he got the deal got done. I couldn’t have been be happier with the outcome and appreciated Matts hard work and patience"  - Phil and Anna - Jan 22 

First Impressions from future client  - "Matt was very helpful regarding my enquiry. Very professional and reliable. I will contact him in the future."  Ivana - Dec 21 

"Matt was very helpful, whenever we needed some clarification regarding the purchase of the house he would take time to explain everything clearly . Thanks for your help and support"  -  Dec 21 - Hope and Mwandwe 

"Matt responded to our queries quickly and worked hard to get us the outcome we hoped for. He took into account our needs and preferences ,while also advising on what would be financially beneficial in our short and long term. He was able to assist us when other agencies could not and went above and beyond with the service he provided. We will be returning to Matt and Novum Mortgage Services in the future"    - Nov 21 - Emily and Sam 

"We were  first time buyers looking for a mortgage. We received a fantastic service for our mortgage and insurance. Thanks Matt for everything you have done, you made us feel so comfortable throughout  the whole process , we will be recommending you"                          - Oct 21 - Josh and Faye 

" Matt helped us to find  the best going rate for  our re-mortgage , he advised us what would best suit our needs now and in the future . Thank you so much Matt, we owe you a beer" - Oct 21 - Dee and Rob 

"Aaron has been the most helpful, supportive and patient advisor I could ever have hoped to find, and I am extremely grateful to him for all his help. I would recommend Aaron very highly and Novum Mortgage Services         - Sep 21 Sophie 

"Matt arranged our mortgage and life insurance. There is absolutely no way Matt could have improved the level of service we received , he was contactable instantly, full of helpful advice and very processional. We'll definitely come back to you again and again"         - Sep 21 - Ros and Stephen 

"Matt has been a big help in assisting me with understanding everything, as I've never had to do a mortgage on my own before. He has been very supportive throughout the process , I don't think he could have done anything better for me. Matt you have been fantastic "           -Aug 21- April  

"After several months of getting all the facts and figures together we have been able to get a re-mortgage and  additional borrowing with Halifax. Matt was very friendly and helpful throughout. Due to Covid19, and my husband being self employed, a lot of lenders rejected us. But Matt was patient and kept trying different lenders. When we finally got a decision in principle it was turned down due to the lender changing their criteria again. This is what Matt had to deal with on several occasions, but he did not let these barriers stand in his way. I did get very upset and frustrated after being turned down but Matt calmed me down and remained positive throughout , I will definitely recommend him to my family and friends". - Aug 21 - Claire and Dave  

"Very professional, knowledgeable, and hard-working. Helped us make an informed choice and found us a great rate on our mortgage." - July 21 - Rachelle and Matt 

"Matt wa very helpful to me and guided me in the right direction. I was very impressed with his experience and expertise so I have recommended him to my daughter." - July 21 - Lesley  

"Matt went above and beyond to help with our sale and purchase. He worked all the hours to push the sale through as we were on a deadline with the changes in stamp duty at the end of June . He was a massive help dealing with the solicitor. He provided us with options to suit our needs and requirements. Thank you for everything you done for us. You saved us a great deal of money and we will forever be grateful as we live our life in our forever home".         - June 21 - James and Kate 

 “Matt was super helpful in finding us the right mortgage and was able to provide solutions to any problems that arose. I will be using Matt again and referring him to friends and family.” – June 21 - Mr G Andrews

“I have no hesitation in recommending Novum Mortgage Services. In particular Matt Hurren, he was very efficient and kept me informed on the progress of my application. Highly recommend Novum Mortgage Services” – June 21 -  Alex 

"Matt was really knowledgeable and sorted everything out for me regarding my move from a normal mortgage to a buy to let. The whole process went smoothly, I would highly recommend and will be back for my re-mortgage when the time comes for sure"  - June 21 - Holly 

"As first time buyers, Matt has made a very daunting experience extremely easy and helped us every step of the way. We are very grateful and would recommend to anyone looking for some mortgage advice". - May 21 - Alex and Rosie  

"Very professional and  always kept in touch, I would highly recommend Novum Mortgage Services"  - May 21 - Anonymous

"Very professional , polite and constantly kept us informed of any progress. Will definitely recommend Novum Mortgage Services, any questions or queries were quickly dealt with and excellent knowledge of their products and services"  - Apr 21 - Anonymous 

" Just wanted to say thank you so much for such an amazing service from start to finish. We really appreciate all the help & support throughout the whole process. Would highly recommend to anyone we know.  Thanks again"                - Apr 21 - Amy & Billy 

“Matt was recommended to me through a family friend, and I am so glad that I used his services when looking for a mortgage. Matt is a trustworthy, supportive, and honest person and I felt comfortable dealing with him throughout. He was able to provide me with the most current information, which was always explained clearly. He sought to find me the best mortgage deal and updated me throughout the mortgage application. He has continually supported me throughout such a stressful process and ensured that I understood everything before signing or agreeing to anything. He has a friendly and caring approach and genuinely has taken an interest in my needs and circumstances which made me feel totally at ease. Matt is always at the end of the phone and responds promptly (even during his evenings and weekends!). He shows a great commitment and dedication to his job. I would recommend Matt to all my friends and family and will be using his services again in the future. Thank you so much Matt”.                            –  Mar 21 Hayley 

 "From the start myself and my partner found Matt Hurren to be professional, warm and understanding. We are first time buyers. He took us right through the process from start to finish with baby steps, so we understood everything. He went above and beyond in difficult circumstances,  as not only were we applying for a mortgage in a pandemic,  but also with multiple incomes from different sources. Nothing was too much trouble , we felt confident to call or text Matt at any time if we were confused or worried. We are finally in our new home and cannot thank Matt enough and would definitely recommend him to our family and friends ".  - Feb 21 Sophie and Charlie 

 "Based on the recommendation of a friend, we recently enlisted the services of Matt Hurren and Novum Mortgage Services. Having completed our re-mortgage, we cannot recommend Matt highly enough. Matt is thorough, pro-active and reliable. He ensured we received all the information in a timely manner, provided reliable guidance and took the time to fully understand our needs, to provide a uniquely tailored response. His friendly nature, extensive professional experience and availability to answer our queries as and when they arose, mean we will definitely use Matt and Novum Mortgage Services again and would highly recommend him." -  Feb 21  Gary and Linda  

"As a second time buyer I have had previous experience with other mortgage advisors who have made the process feel confusing and unnecessarily painful.  From start to finish Matt from Novum Mortgage Services ensured we fully understood the process, advised what he thought the best option was for us financially, and supported us in all our queries no matter how small or large. When we received our mortgage offer, Matt was just as happy for us as we were that it went through with no hitches. I would most definitely recommend Novum Mortgages to anyone in the process of buying a home.  You will not be disappointed!! " -  Feb 21  Emily Gamblin

"Initially, I was somewhat dubious about engaging a broker from the internet without a reference from a friend or college. How wrong I was, from day one of engaging Matt Hurren I have felt secure and comfortable in his professionalism and positive advice. He provided 'layman's'  explanations of every element through the processes and was always on hand to answer a call, text or email 24/7. It goes without saying that I will inevitably be recommending his services to those friends and colleges in the future". -  Jan 21 Nick 

"Matt has been the quickest, most helpful, friendly and pro-active mortgage consultant that I've ever used. Always on the front foot with ideas/suggestions and associated products. I have 100% trust in him and his business and would recommend him/them to anyone".                           Jan 21 - Chris 

"When I contacted Novum I was very much unsure as to whether I would be able to purchase a property in my current situation. Novum Mortgage Services navigated the market expertly and provided me with a solution that proved to be more cost effective than my existing rent. Additionally, everything was taken care of for me. Having purchased a property previously, I was fully aware of the extensive amount of time you need to spend on the phone (largely on hold) in order to get the transaction completed. All I had to do with Novum was review and sign the documentation that they provided. Very straightforward, no fuss and even in the current climate we had arranged the mortgage and had the offer accepted within a couple of months. I have already recommended them to several of my close friends."-  Dec 20 Tom 

“Novum Mortgage Services is very professional, reliable and responsive. The process was very easy and quick. I have no doubt that I will use them again in the future, and I’ve also highly recommended them to my friends and family. Thank you so much guys, and especially Matt Hurren who helped make our dream come true!”   - Dec 20 Georgios Efthymiadis

"As the world of Mortgage Protection was new to me it was pretty daunting trying to get my head around all the different options. The advice and guidance I received from Matthew was friendly, clear and concise and tailored to my needs and situation. At the end of the process I was confident that I had the right package to provide the protection that I needed. I would thoroughly recommend his services."            - Dec 20 James  

“Matt is professional and knowledgeable, and welcomed me as though we were part of the same family. He explained everything to me in a way that was clear and easy to understand, with no hidden information. He did excellent work and now I have a new apartment. I strongly recommend Novum Mortgage Services and Mr Matt Hurren.”  - Nov 20  Milen 

"From the first introduction to Novum Mortgage Services the process to remortgage my home was seamless, I was provided with an excellent range of clear and detailed information from the start about  the options open to me. I felt totally in control of the situation and was able to make an informed choice from the very good information provided. I was continually updated at every step of the way and knew exactly what was happening at all times. As a very busy person Novum MS took this responsibility out of my hands. Very professional, knowledgeable and approachable company, I can't recommend them highly enough" - Oct 20 Tina 

"I have used another mortgage adviser before and they were good, but Matt was great! Not only did he get me a better mortgage rate, but he also advised me on my income protection that I had, and helped me get a much better rate on that too. 

The thing is, you can get wary of anyone advising you, and you can certainly get tired of all their questions, but stick with Matt as it's worth the time he will spend with you. Matt really did provide me with amazing advice, he got me some great deals, he was really down to earth, he was patient with me and I will be going to him again.

I've also recommended him to a friend who called me up after one phone call with Matt and he wholeheartedly thanked me for the recommendation!" -  Sep 20 Laura 

"In an age when commission seems more important than service, it's comforting to know that true professionalism still exists.  Matt is a very knowledgeable individual, taking the time to fully understand our mortgage and financial security needs. He did his utmost to provide the best products for our situation and went to great lengths to ensure that we did not exceed the financial protection required by signing up for products we probably didn't need. I  appreciated his honest approach, friendly nature, and guiding advice.  I will always use Matt in the future".               -  Aug 20 Billy  

“Matt Hurren is professional, reassuringly knowledgeable and thorough. He has a kind personality, and provided me with bespoke, reliable financial advice and guidance. I would definitely recommend him.”  -  Aug 20 Ella 

Main Office

Second Floor
2 High Street
Telephone. 01322 937 550